Talk about some customer service!!
Anybody who's anybody has been forced to make a customer service call. Whether your monitor is shot, or you can't figure out your cell phone bill, toll free numbers and lengthy wait times can be the bane of your existence. In fact, I wrote about some examples I partook in a few years back.
While perusing Digg, I found this great story. It talks about how a Nintendo customer's Wii died and instead of having to ship the unit to Mario's HQ, they had the guy simply stop by in person., since he lived so close. Thirty minutes later, he was ready to go. Very impressive work!
posted by 'omie @ 12:54 PM
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